omnichannel
This beginner’s guide will explain what conditional call forwarding is, how it works, and the benefits for your team from using it. If you’ve researched business phone solutions, you’ve been seeing terms like “conditional call forwarding” and “automatic call distribution”. If you’re a bit confused, that’s totally normal. The different types of call forwarding can be tricky, making picking a phone system provider stressful. We’ll cover everything you need to know about conditional call forwarding: What is Conditional Call ForwardingWhat’s the Point of Conditional Call ForwardingBenefits of Conditional Call ForwardingFrequently Asked Questions What is conditional call forwarding? Conditional call forwarding helps you manage incoming calls, even when you can’t immediately answer the phone. Conditional call forwarding lets you route incoming calls to another line when certain conditions are met: If you are busy and on another call If you don’t pick up and the call is unanswered If you don’t
SAP Emarsys is committed to taking the strong bond between FC Bayern and its fans to new heights. Learn why an omnichannel strategy is key!
What tools are required of the large-scale retail sector to be competitive and offer a customer experience that meets the expectations of its audience? Let’s find out together through the case study of Iperal, which with its omnichannel retail strategy has gone from 34,000 to 300,000 newsletter subscribers. Omnichannel retail approach, segmentation and hyper-customization: these are the three weapons of the Iperal‘s success, which after a path of digitalization and work of increasingly advanced customization of the newsletter, has managed to achieve important results: 300 thousand subscribers to the newsletter of a total of 600 thousand customers and performance of the main KPIs on mail well above the industry average: open rates of 27% compared to 17% of the large-scale retail sector averageclick rates of 5% vs. 1.9% of the averageunsubscribe rate of 0.05% These are important numbers for a company in large-scale retail. This is because large-scale retail digital
We finally got through 2021 (congrats!) and Q1 is just around the corner. It’s time for you to start scribbling down your New Year’s Resolutions to make sure we start the year off fine. If you’ve found your way here, we’re guessing that’s because “Create a winning marketing strategy” is probably one of your goals for 2022. Good for you – you’re in the right place! To help you with that, we’ve decided to recap all relevant dates for 2022 in one blog post so you can strategize for the year ahead. Read on and find out which dates you should include into your marketing strategy and get our free 2022 Marketing Calendar. Table of Contents Why is it important to have a Marketing Calendar for 2022? Marketing Calendar for 2022 January February March April May June July August September October November December Download the 2022 Marketing Calendar Why is it…