engagement

Today’s guest post comes from Steven Lunniss, Deliverability Lead for Cordial. Steven is a seasoned email marketing expert with over 15 years of experience – including six years working with top email service providers as well as nine years client-side.The goal of sunsetting is to focus your resources on engaged subscribers and maintain a healthy email list. As part of a “subscriber lifecycle strategy” methodology, it helps to boost deliverability success (and inbox placement) by boosting your engagement metrics. You’re boosting those engagement metrics by suppressing subscribers who aren’t engaging.It’s important to strike a balance between re-engagement efforts and the need to remove those unresponsive subscribers – you want to maximize engagement but not at the cost of throwing away live subscribers.How to properly sunset your inactive subscribers:Define Inactivity Criteria: Determine what qualifies as “inactivity” for your specific business. It could be a certain period of time (e.g., six months)

There comes a time in many marketers’ lives where they are faced with and old, stale database and a management chain that wants to mail those addresses. Smart marketers know that delivery problems will arise if they just reactivate all those users. They also know that mailing older addresses can affect current and engaged addresses as well. Still, many executives think there is no downside to mailing old addresses. A long time ago I wrote 5 answers you need before mailing old addresses, which covers a lot of the underlying things to consider first. What it doesn’t do is talk about how to mail them. Management will know all those things and still decide that sending to old addresses is a good idea. So, now what? A lot of folks just run the list through a data hygiene service. But, to my mind, most data hygiene services don’t address the…

Learn how to write a survey email subject line that gets your emails opened and your surveys responded to. You’ve probably gotten a survey email before, with a subject line that reads something like:   “Customer satisfaction survey.” “Your opinion matters!”  “Let us know what you think.”  “Feedback about your recent purchase.” …But how many of those do you actually open? You already know that subject lines can make or break any email campaign you send out — particularly with survey emails, which require customer responses to be successful.  According to a recent report, only 22% of marketers believed customer loyalty for brands has increased over the past two years. 38% of customers, however, consider themselves loyal to brands they love. This shows a very discouraging disconnect between marketers and the people they want to reach.  So why is this happening, and what can you do to bridge that gap? Those…

Yeah, I know. Apple blew up open tracking. Other things have been gnawing away at it for a while, but where we’re at now is that for anybody who reads their email messages on a modern iPhone, whether or not they opened the message is no longer something an email sending platform can track accurately. Sparkpost points out that we’re basically at the saturation point: 45-55% of all opens are now now via Apple MPP-enabled users (and thus cannot be trusted).But you know what Apple didn’t break? Your ability to identify (most) of the unengaged. If you’re looking to segment out your unengaged subscribers, those who haven’t opened or clicked in months, proceed as you would have prior to MPP. There’s a margin of error that wasn’t there before — you won’t catch all of the unengaged — but truly, people who show as never having registered? They’re still very…

You don’t send mail as noreply@, do you?If you discourage email responses by sending your marketing email messages with a noreply@ email address, you’re missing out on an opportunity! It’s an additional engagement signal to tell the ISP that people like your messages, want your messages, and engage with your messages. It’s not the single magic incantation that’ll prevent you from going to the spam folder at Gmail, but it will help!With Apple’s MPP really making it so one cannot rely on open rate tracking, marketing email senders are going to have to look to alternate and additional ways to drive engagement to be able to continue to maximize deliverability success.Changing from a “please do not respond to this email” model to a “reply and tell us what you think” model is one of those ways.Is this advice really that new? Maybe not. There’s a lot of other good folks out…

Forrester recently published The Forrester Wave: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and Mapp was nominated a Strong Performer, achieving the best scores in 13 categories out of 22, including Artificial Intelligence. Read Mapp’s forecast for a deep-dive on what the future of cross-channel campaign marketing will look like and how artificial intelligence is the present and future of multichannel marketing platforms.     We all crave human interaction, especially in times of COVID-19. Most activities are limited to home or online, which accounts for any sort of consumption too. But who doesn’t miss being recognized by your favorite barista and being greeted with “the regular?” You want people to know your favorite things, to be acknowledged. In today’s world, this applies to online just as much as to a physical store experience. Places that know your name are the ones that you’ll more likely feel loyal towards. And that is exactly what customer loyalty is:…