sfmc

Adam Spriggs recently posted a very helpful Salesforce Marketing Cloud tip to his blog, which you’ll find here. In it, he guides you through how to use AMPscript to implement a “two click unsubscribe” process. Why would you want to do that? To keep bots and email security filters from accidentally unsubscribing subscribers without their knowledge, of course. It happens, and it’s a very good thing to protect against. I have long advocated that every “one click unsub” process should actually be a “two click unsub” process, to minimize false positive unsubscribes.

CloudKettle’s Eliot Harper is back! Last time, I linked to him talking about Global Unsubscribe handling in SFMC. This time, his topic is Marketing Cloud’s one-click unsubscribe functionality. If you know me, you know I tell people that one click unsub functionality can be inherently susceptible to bot clicks causing false unsubscribes — and Eliot suggests a configuration modification to help mitigate that problem! It’s not the way that I would have done it, but that’s definitely fine by me. He’s aware of the problem, he’s explaining the problem clearly, and he’s offering up a unique solution, and I’ll trust his logic here. Good thinking, good sir!Find the video here and don’t forget to check out his whole series!

Eliot Harper from CloudKettle has done an amazing thing: Tasked himself with understanding the different types of global unsubscribe handling in the Salesforce Marketing Cloud platform, and created this fantastic explanation of how these work and what Marketing Cloud users should expect as far as how these will impact who you can or cannot send email messages to via that platform. If you’re an SFMC user or consultant, you’ll know that this is a complex feature that can confuse folks easily. Eliot does a wonderful job of breaking it down and helping to make it easy to grasp. Great job, sir!

Lesley Higgins (a Marketing Solutions Consultant at NuAge Experts but prefers to refer to herself as a Marketing Cloud Developer) posting over at SFMC Geeks recently shared a valuable tip for Salesforce Marketing Cloud users who might want to override the default bounce processing logic to more quickly suppress certain types of addresses. It’s a good thing to do; getting rid of bad addresses more quickly means subsequent sends are likely to deliver faster and a higher bounce rate can negatively impact your deliverability success (meaning that more quick suppression of bouncing addresses can have a positive impact). Read all about it here.