Chatbots
Whether on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging chatbots to service their customers, market their brands, and even sell their products. But, the if/then logic that powers many chatbots’ conversational abilities limits them from answering unique and new questions, which can hang your customer out to dry and leave them dissatisfied with your customer service. Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam — AI-powered chatbots. In this post, we’ll discuss what AI chatbots are and how they work and outline ADD NUMBER of the best AI chatbots to know about. The rise of language models like GPT and LaMDA (the podcast below discusses how they work) has made way for conversational AI chatbots with advanced capabilities that can mimic a human conversation style, find information online, and produce unique content. Click here to listen
A marketer’s job can feel never-ending, especially when you have multiple daily tasks and campaigns to manage independently. Whether you have to guide a team, communicate with customers, or run a campaign — your to-do list can be exhausting. Fortunately, there’s a way to automate some of your tasks — bots! Here’s a list of bot software you can use to automate parts of the marketing process, so you can spend less time on repetitive tasks and more time running your business. Best Facebook Messenger Chatbots Here are the best chatbots available for Facebook messenger. 1. Boletia Boletia is a customer support tool that allows event planners to streamline their businesses. With Boletia, you can automate your ticket sales and make the purchasing process effortless for your customers. The Facebook integration lets you buy and sell event tickets through Facebook Messenger. Platforms: Messenger Functions: Customer Support Price: Free Language: Spanish
Good customer service is essential to long-term success. When you’re selling something online, your customers expect you to answer their questions fast. If they don’t get the information they need, you could lose the sale to a competitor. Of course, you can’t be available all the time, and this is where chatbots come in. Chatbots are virtual computer assistants. These AI (artificial intelligence) applications can be installed on your website. When a customer needs assistance, the chatbot will simulate a conversation. On average, chatbots can answer up to 80% of common questions, and 40% of people don’t care if they talk to a chatbot or a live operator if they’re getting the right information. By adding a chatbot to your customer communication mix, you could save up to 30% on support costs. It makes sense to have a chatbot, but they’re not all created equally. Even though it’s a robot,…