Top Deliverability’s Blog
Maropost: From collaboration to personalization: The magic of unified customer profiles
- February 23, 2024
- Posted by: Top Deliverability
- Category: ESPs Industry News Maropost
Maropost just shared another insightful blog:
Whether you’re a big-box retailer or an up-and-coming etailer, customers now expect you to make service fast, efficient, and personalized, mirroring the convenience of online shopping. And failing to meet their expectations can be costly. A recent PWC survey found that 25% stopped spending with businesses because of bad experiences. Consumers want more relevant marketing, too: According to McKinsey, 76% of shoppers said they’re more likely to buy from brands that personalize content. While 80% of customers are willing to trade personal data for better service, access to deeper demographics only solves part of the problem. For many fast-growing businesses, siloed marketing and support data prevent true personalization. Separate systems mean no one has access to a buyer’s entire journey. This disconnect makes it harder for both teams to solve problems — and easier for customers to get frustrated. Now, imagine making every support and marketing interaction and touchpoint a
More here: From collaboration to personalization: The magic of unified customer profiles
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