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HubSpot: How AI Perceptions Have Changed in the Last Decade [Comparing New & Old Consumer Data]
- July 11, 2023
- Posted by: Top Deliverability
- Category: ESPs HubSpot Industry News
HubSpot just shared a new brilliant post:
AI may sound like a new tech trend, but it’s actually been around in the lives of business owners, marketers, and consumers for years. So, how has the perception of AI changed over time? To answer this question, we looked at the data HubSpot collected in the 2017 survey we conducted of 1,400+ consumers worldwide. We then compared that data to our 2023 State of AI Survey, in which we surveyed 1,350+ business professionals. How People Felt About AI in 2017 How People Perceive AI in 2023 How AI’s Perception Could Change How People Felt About AI in 2017 In 2017, 86% of people wanted to try out AI tools. We also suggested businesses tap into that interest early on to differentiate themselves from competitors, especially regarding customer service. Speaking of service, our 2017 report also found that 57% of consumers were interested in getting real-time answers from bots on
Read more: How AI Perceptions Have Changed in the Last Decade [Comparing New & Old Consumer Data]
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