Top Deliverability’s Blog
Sendingblue: What is Live Chat? Benefits & Use Cases for Your Business
- June 2, 2022
- Posted by: Top Deliverability
- Category: ESPs Industry News Sendinblue
Sendingblue just posted a brilliant story:
Live chat isn’t a new marketing tool. It’s becoming more and more popular as customers prefer it over other communication channels. Maybe you’re also considering adding it to yours but not quite sure? Nowadays, every small business needs an online presence and time’s precious. This is where live chat comes in to help you serve your customers. But first, what do we mean by live chat and how does it work? What is Live Chat? Live chat is a way of communicating with customers through a messaging widget on your website. It’s like instant messaging that you’re used to on Facebook Messenger, Instagram DMs, WhatsApp, etc. but between a business and website visitors. Live chat is a customer service and marketing communication channel similar to email, but in real-time. People can ask questions and get help in a chat box on your site. Or you could proactively engage them via…
Read more: What is Live Chat? Benefits & Use Cases for Your Business
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