Top Deliverability’s Blog
Postmark: Experimentation weeks: How serving our support team leads to a better customer experience
- July 21, 2023
- Posted by: Top Deliverability
- Category: ESPs Industry News Postmark
Postmark just released another interesting blog:
About once a year, the Postmark team runs what we call “experimentation weeks”. Experimentation weeks are our twist on internal hackathons or hack weeks, which are usually limited to engineering and/or product. Experimentation weeks are open to everyone on the Postmark team: the more cross-functional, the better. It’s an invitation to spend time away from day-to-day project work, trying out new things, exploring new technologies, or scratching a creative itch. This year there was one requirement: Every project needed to serve our support team. Great support is a core feature for Postmark Too many companies view their support teams as a cost center that handles issues and complaints, or as an expensive add-on to drive revenue. We feel the opposite: We know that great support is a core part of what makes Postmark valuable—and it’s a major reason why people love Postmark so much. And because our team of email
More here: Experimentation weeks: How serving our support team leads to a better customer experience
P.S. Do you need help with Postmark? check our Email Service Provider Handbook or Ask for a Consultation
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