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Constant Contact: The Restaurant Customer Journey: How To Manage Like a Pro
Constant Contact just published another brilliant write-up:
In restaurant management, business owners often need to diagnose and solve problems like drops in revenue and low customer reviews quickly and efficiently. But what makes the most significant difference when addressing issues within your restaurant business? Considering that just five quality reviews can increase the probability of purchase by 270%, the customer experience is more important than ever. So how do you identify which touchpoint in your restaurant’s customer journey is the key to a better overall experience? Customer journey mapping can be a powerful tool in managing your restaurant like a pro. If you’re unsure how to map it out, use this post to understand the restaurant customer journey, its benefits, and how to create yours to improve the customer experience. Get the tools and guidance you need to find new customers and keep your regulars coming back for more. Start a Free Trial of Constant Contact for…
Continued here: The Restaurant Customer Journey: How To Manage Like a Pro
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