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Hey, Al! My company has sent approximately 200,000 email messages in the past month to Yahoo! Mail recipients, but we haven’t received even a single complaint back via our ISP Feedback Loop. Is that normal?No, that is not normal! If you’re sending mail en masse, you’re going to get some non-zero number of complaints back. Even if it’s all fantastically opt-in and there’s no chance of somebody getting an unwanted email message, Yahoo’s ISP Feedback Loop, which they call the Complaint Feedback Loop, is always going to faithfully report along any complaints it is given, and that always will include a low number of complaints from people who truly did sign up for the email message. (Keeping in mind that a complaint isn’t what kills your deliverability dead; it’s a high number or high percentage of complaints that does it.)Thus, I suspect something is broken. Probably something on this checklist:You’re not

By Clea Moore, Principal Product ManagerA few weeks ago we launched a major update for Yahoo Mail on iOS and Android . (If you don’t like reading too much, we made a nice video too!) The redesigned apps are the latest in our quest to help our users to save time and money. Key features we offer help with managing digital receipts, gift cards, subscriptions, and packaging tracking, allowing our users to find what they need even faster. With new organizational features that filter consumers’ inboxes, attachments, and even travel itineraries, the updated Yahoo Mail app offers users quick and easy access to the information that matters most while keeping them and their data safe and secure.A lot of these features are made possible through machine learning and our mail intelligence services. But we believe that working together with brands and sending platforms, and offering tools and guidance for how

The email domain love.com was previously owned by AOL, then Verizon, then Yahoo, as the email services and corporate oversight changed for the AOL/Yahoo email services. From the context, it sounds as though it was once possible to have an email address at the love.com domain name — but no longer. Email service for love.com was ended by AOL/Yahoo as of July 31, 2022.It looks as though the domain name love.com was sold to a new company, which was speculated to have netted the domain owner rather a large sum of money.As of October 2022, the domain love.com does currently have an MX record (pointing to Google), but any love.com addresses on a typical marketer’s legacy list is likely going to be from the AOL days and not up to date, so I recommend suppressing those addresses.Please feel free to leave your best “love is dead” jokes in the comments

Check it out — it’s our first taste of BIMI on iOS outside of beta. Apple iOS users who upgrade to iOS 16 can now see a BIMI logo associated with an email send, depending on what mailbox provider they use. All four of these CNN Newsletter signup emails were opened and viewed on the default Apple mail client in iOS 16.0.2, and as you can see, iCloud and Fastmail users get shown the BIMI logo for CNN! You’ll note that no logo is displayed for the Yahoo and Gmail subscribers, even though both platforms support BIMI (and CNN has the Gmail-required VMC in place). Why Fastmail and not Gmail or Yahoo? I suspect that Fastmail was quickest to implement an updated “authentication results” header that includes information about the BIMI logo checks, and I don’t think Gmail and Yahoo are including that information. Yet? It seems likely that they’ll catch

Yahoo is hiring! For Yahoo Mail alone, they’ve got thirty-three posted positions! Lots of opportunity to contribute to the Yahoo Mail backend, and I am reliably informed that it’s a good place to work.Look at all these possible jobs! Since the list is so long, I’ll just link you directly to the Yahoo Careers site, where you can search by “Brand: Yahoo Mail” to find these.Job listings include:Software Apps Engineer I/IISenior Software Dev EngineerSoftware Dev Engineer – Yahoo MailSoftware Engineer IISoftware Apps EngineeriOS EngineerProduct Marketing Manager, Yahoo MailSr. Manager, Production Engineering — Yahoo!Sr Software Apps EngineerSoftware Engineer II – Yahoo MailSoftware Dev Engineer IISoftware Dev EngSoftware Apps Engineer I – iOSSenior Software EngineerSoftware Dev EngSr. Product Manager, CommerceSoftware Apps Engineer II – iOSSoftware Dev Engineer IISoftware Development Engineer IISenior Android Engineer – Yahoo MailPrinc Software Apps EngineerPrincipal Software EngineerSenior Software Dev EngineerSr. Product Manager, Yahoo MailPrinc. Production EngineerSr. Product Manager

So, you’ve published your DMARC logo record. Your shiny new SVG logo file looks great in testing, but no matter what you do, no logo shows up at Yahoo Mail. Or, even worse, a DIFFERENT, possibly old, logo shows up at Yahoo Mail. Don’t fret. This is all fixable! Read on to find out what to do.Keep in mind that once upon a time (prior to BIMI), Yahoo would try to populate sender logos automatically for Yahoo Mail. There are multiple ways they’d look up a logo to be mapped to a given email address or domain name, and even used to pull logos from Google Plus accounts (I do believe), back when that was a thing. But nowadays, the BIMI specification is the law of the land when it comes to displaying a sender logo in Yahoo Mail.If you’ve set up BIMI and it doesn’t seem to be showing

By Marcel Becker, Sr Director Product ManagementSo this happened. The machines tasked with processing new feedback loop requests seem to have gone on a summer break. And now the set up forms don’t have anybody to talk to anymore. We are luring those machines back though! Stay tuned! Really sorry for the inconvenience and all the forms you might have submitted without getting proper responses. We found them lounging at some beach! But they happily came back and are working again! If you do spot any issues, please do not hesitate and reach out to us.

It’s time for another BIMI update, and this time it’s chock full of new details that you’ll want to know! So let’s get right to it.The Authindicators Working Group (the folks behind the BIMI spec) have just indicated that Apple plans BIMI support! The information published so far suggests that it’s coming this fall to both iOS and MacOS. Beyond that, details are light; so don’t ask me (or them) for greater definition just yet. I’m sure when they have details, they will share. And when they share, I will share.Where does that leave us today? Here’s your status update on ISP support for BIMI as of June, 2022.Yes: Which ISPs/MBPs/email applications support BIMI today or plan to support it in the near future: Apple (iOS and MacOS email clients), Fastmail, Gmail, and Yahoo Mail. (This also includes Pobox, AOL/Netscape, and Google for Business)Perhaps: Which ISPs are currently considering BIMI support:

Every once in a while we’ll see a rejection from Yahoo that says RFCs 554 5.0.0 Message not accepted due to failed RFC compliance. What does that mean and what can we do about it? It really does mean exactly what it says on the label: there’s something about the message that is not in compliance with any number of RFCs and are not going to accept the message in its current state. When trying to help a colleague diagnose the issue I came up with a list of things to check. Troubleshooting in the email Is there any high ASCII without quoted printable or Base64 encoding in the body or the headers?Is there a Date header? Is there any duplication in header fields?Is there a bare IP address in a link somewhere?Are the line lengths inside the message shorter than 998 characters?Are lines correctly terminated with CR/LF?Is the DKIM…

By Marcel Becker, Sr Director Product ManagementWe are proud to announce that we now fully support AMP across all Yahoo Mail applications. That includes our mobile apps on iOS and Android in addition to the existing webmail experiences.What I wrote when we launched AMP support on Yahoo Webmail is now even more important than ever: When our customers’ favorite brands send them an email, it should be a great experience. Email should no longer come in the form of a flyer – static, boring and stale – but rather, an interactive and dynamic way for consumers to do what they want and need to do as quickly and conveniently as possible. We’re seeing this echoed throughout the industry with more and more marketing platforms and email service providers supporting AMP for email for their customers.“AMP based emails have driven significantly higher response rates and conversions for our clients.” said Matthew Vernhout, VP…