Time for a quick recap! People ask me about this a lot — how does one deal with ghost clicks or bot clicks in Salesforce Pardot (aka “Marketing Cloud Account Engagement”)? These unwanted clicks come from multiple sources, but primarily from email and network security devices and services meant to scan inbound email messages at companies and mailbox providers, looking for malicious links. What can happen is that they can inflate your click rate (an email to 500 people suddenly has 10,000 clicks logged) and besides making your stats wonky, they can interfere with engagement tracking and occasionally unsubscribe recipients accidentally.I’ve had this list of link kicking around for a while now, and I thought it would be good to share it here. Without further ado, here’s my Pardot Bot Click / Bot Prevention reading list:First, learn about “Metrics Guard.”Next, read about “Automatically filtered activity in a Pardot emails.”Then check
From The DRIP: More great content from Lucy Mazalon. This time around, she details what Salesforce Pardot does to help users deal with non-human interactions, aka bot and security device clicks and activity. Metrics Guard and Visitor Filters being two key Pardot features that will help you out. And, very importantly, she didn’t forget the two-click unsubscribe — making sure that your unsubscribing user has to click a button or link on the landing page before they are considered unsubscribed. Bots won’t do that; people will. (If your email sending platform doesn’t support two-click unsubscribe, then you need to start asking them why that is. It’s a best practice nowadays.)Read it here.