Acquire
Google Analytics does not process personal data because IP addresses are anonymized During the legal management of third party analytical cookies (e.g. Google Analytics), you may have been reassured by IT personnel that the “masking” of IP addresses is applied, and therefore personal data is anonymized, enabling you to activate these cookies by default, without the user’s prior consent.In reality, when a site uses third party cookies, it is not enough to mask the IP (or adopt other tools that reduce the power of identification of the cookies): it is also necessary to enter into an agreement with the third party (e.g. Google) through which the latter contractually undertakes to use cookies exclusively for the provision of the service, and not to cross the information contained in them with that which is already at its disposal. If the third party is Google, you can find the appropriate data processing terms…
Data processed for profiling and marketing purposes must be deleted after 12 and 24 months respectively Among colleagues in our industry, there is a deeply rooted conviction that personal data processed for profiling and marketing purposes must be peremptorily erased 12 and 24 months after their registration, respectively. This conviction has its roots in the Italian Data Protection Authority’s “Loyalty Cards Measure” of 2005 : a measure that is still considered current, aimed at regulating certain aspects (including data retention times) related to the processing in the context of “loyalty” cards or cards that create a lasting relationship with customers for purchases and service provision.However, the above measure does not appear to be susceptible to application by analogy. Yet, many companies have understood these terms as mandatory for any processing carried out for marketing and profiling purposes, even outside the scope of “loyalty programs”. This is probably due to the…
The path has led us here For over 20 years, we have been helping companies design and manage customer-centric strategies. We have developed our product from a “simple” Email Service Provider to a Multichannel Marketing Platform, by adding, over time, direct channels (SMS, push notifications, Websites) and business systems used every day (social networks, CRMs, e-Commerce and many others).The idea behind these innovations was to create the best possible experience for end users by charting a brand-consumer journey consisting of measurable and effective touchpoints.In other words, our work has always been focused on designing, developing and implementing customer journeys. MagNews, today So far, the voyage has been long and complex, but also immensely rewarding and fulfilling.Today, we are giving MagNews a new design by following a vertical approach to building the customer journey.The first step is based on two fundamental concepts:communication campaigns become Journeys, or “containers” that hold all the assets, the…
Customer Journey: let’s start with the definition One word is sufficient to define the concept of Customer Journey: Relationship.Let’s talk about the relationship that develops between the brand and its users, turning a generic lead into a loyal customer. A continuous journey made of numerous touchpoints that drive purchase choices.If a company plays its cards right, it will be able to reach business goals such as acquire new contacts, increase sales and, at following conversion, become the first choice of a potential new purchase. Download the Marketing Automation Case Collection How is a Customer Journey structured? From Funnel Marketing to Customer Journey The Journey begins when a user expresses a need. From here, they move into a consideration phase of various alternatives, which culminate into a choice. This journey is represented by the marketing funnel: a funnel featuring many more users at the top than at the bottom.The Customer Journey is the “thread” that binds the single consumer to the various steps in…