HubSpot: The Ultimate Guide to Community Management

HubSpot just posted a new engaging story:

In today’s highly digital and connected society, it’s funny to think people can still feel disconnected from others. With so many people who communicate online, behind screens, this connected world can actually feel rather lonely at times. This goes for personal relationships as well as business relationships — specifically between brands and their customers as well as brands and their employees. So, what is it that has people feeling a disconnect from others and the companies they do business with? A lack of community. A community provides people with a feeling of belonging and a network of other people they can connect with based on their shared interests and/ or characteristics. And that’s why so many brands today are beginning to invest in the creation of communities for their customers, employees, and fans — as part of a process called community management. Businesses build communities — or implement community management…

Read more here: The Ultimate Guide to Community Management