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HubSpot: 5 Ways iPaaS Tools Can Increase Employee Satisfaction
HubSpot just published another brilliant article:
Look at any business and you will likely see customer care professionals on the frontline. Whether they are in customer service or account management, these people set customers up for success, keep them happy in the long term, and make vital contributions to the business’s sustainability. However, despite its value, customer success is one of the most challenging roles at any company. According to Pega’s ‘The good, the bad, the ugly: 2019 global customer service insights’ study, 79% of 70,000 customer service employees reported that they experience multiple pain points when doing their job. Customer service also has one of the highest turnover rates of all departments. Why is customer service so challenging? Let’s review some of the common pain points for customer service teams below. Common Pain Points for Customer Care Teams Many common pain points cited in Pega’s study come down to a combination of poor tools and…
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