Cyber criminals pose as customer support representatives of various organisations on social media platforms, such as Twitter and Facebook. Here they can initiate an interaction with a target under the pretext of helping them whilst also extracting personal information. For example, Twitter’s direct message service might be used by social engineers to get a bank customer who is experiencing an issue with their bank account to divulge their credit card and pin number. See also Reverse Social Engineering.

Cyber criminals pose as customer support representatives of various organisations on social media platforms, such as Twitter and Facebook. Here they can initiate an interaction with a target under the pretext of helping them whilst also extracting personal information. For example, Twitter’s direct message service might be used by social engineers to get a bank customer who is experiencing an issue with their bank account to divulge their credit card and pin number. See also Reverse Social Engineering.